Frequently Asked Questions

Do I have to pay in full for large group bookings? Can a deposit be paid?

We do accept a deposit of a nominated amount for group bookings and charters. The deposit amount can be negotiated with our Sydney Harbour Charters Team on confirming your booking. The full booking amount must be paid two weeks prior to cruise date.

Are the vessels accessible by wheelchairs?

Wheelchair accessibility varies between vessels. Please discuss with our Charter's Team.

Do you cater for special dietary requirements?

We will make every effort to cater for your dietary requirements and allergies including vegetarian, halal and gluten free. However, due to our large operation, we cannot 100% guarantee that certain ingredients will not be in our food and the company explicitly accepts no liability.

For serious food allergies we want our customers to make their own decisions on selecting their meals. Our staff comments are only to assist you in making an informed decision. In exceptional circumstances, if you or one of your guests wishes to bring their own meal we are happy to accommodate them.

We have a dedicated Executive Chef that is flexible in catering to most special requirements, however, please submit any special requests at least 7 days prior to your cruise date. Please phone our Charters Team on (02) 7228 0174 for any special requests or alternatively please send us an online enquiry form.

Is BYO food or alcohol allowed?

There is strictly no BYO food or alcohol on all of our cruises. Beverages can be included in your charter package or alternatively, you can opt for a bar tab, cash bar or on a 'pay as you go' basis. We have two different beverage upgrades available - Gold Beverage Package and Silver Beverage Package. We also offer an extensive wine list. You can view our wine list and beverage packages on our menu & beverages page.

Are you able to pick up and drop off at different wharfs?

If you are booking a private charter, in most cases, we can do so however, there are certain situations where we may not be able to access different wharfs, for example, the wharfs may be too small for our vessels. Weather conditions such as low tide and high winds may also prevent us from using certain wharfs. We cannot pick up from alternate wharves for private deck bookings or scheduled cruises. Please contact us with an online enquiry or alternatively call us on (02) 7228 0174 to discuss further. Additional charges may apply for use of wharves which are not owned by us.

Am I able to organize a tasting of the menu/viewing of the vessel?

Certainly, our Sydney Harbour Charters Team will be able to organize this for you at your most convenient time. To arrange an appointment please call (02) 7228 0174 or submit an online enquiry.

I'm not really looking for a cruise; I was just after a transfer. Do you provide such services?

Yes, we can organize transfers for you, please send through an online enquiry form with the specific details, where our Sydney Harbour Charters Team can put together a quote to suit your requirements.


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